Shipping Methods Orders are shipped within the Continental United States. For
Hawaii and Canada please call customer service at 1-866-342-9273 for
an estimate. All shipments require a physical address (we cannot ship
to a P.O. box) and a phone number so that the carrier may call with
directions or questions. Smaller items are shipped via FedEx Ground
Truck Services. Standard transit time is 5 - 10 business days. In
most cases packages will be left at your front door if you are not
home. FedEx 3 day and Overnight delivery services are available at
an additional cost. If the order is heavy or oversized it will be
shipped through a motor freight company. Standard transit time is
7 - 14 business days. The motor freight company will call you to make
an appointment for delivery.
- Missing parts or incorrect shipment
If your order arrives missing parts or is incorrect please call
us at 1-866-342-9273 or email us at customerservice@house2yard.com and we will send you the correct item.
- Damaged shipments
- For shipments delivered by common carrier: It is
the customer's responsibility to inspect the goods and note
any damage found on the carrier's "Bill of Lading". If you
have a shipment with several pieces and cannot open every
carton while the driver waits we recommend you write "subject
to inspection" when you sign the delivery receipt. This indicates
that you will promptly open and inspect the packages after
the driver has left, and provides recourse in the case of
hidden damage. If you do not note damages on the Bill of Lading
you will be responsible for filing the claim for the damage
with the freight carrier. We will assist you in settling claims
with the carrier, but are not responsible for damage in transit.
- For shipments delivered by FedEx: If your shipment
was delivered by FedEx and left at your front door without
signature you have 15 days to report any damage. Replacement
product will be sent to you at no additional cost. If the
15 day timeframe has expired you will be responsible for purchasing
replacement parts. All damaged product must be saved until we have notified you
otherwise.
- Return policy
Your complete satisfaction is our number one priority.
We offer a 15 day money back guarantee. If you are not satisfied
with your purchase, you may return or exchange the item within
15 days of receipt. All items must be returned in their original
packaging. Once we receive the merchandise we will credit you
in full less shipping and handling charges. Please contact our
customer service department at 1-866-342-9273 for a return authorization
number and further instructions.
- Packaging your return
Once you have received your return authorization number you will
need to prepare your item for pick-up. Pack the item to be returned
securely in the original carton. Inside the box, please include
your contact information, order number, and the reason for the
return. On the outside of the box, write the return authorization
number given to you by one of our customer service associates. We
will schedule the original carrier to pick up the product for
return.
- Tax Information
A 7.75% sales tax will be added to all orders within the state of California.
Cancellation policy
If you would like to cancel your order or a portion of your order, you must notify us within 24 hours of placing the order. If you notify us after 24 hours and your order has already been shipped, then your order will be subject to our return policy. To make a cancellation request please call us at 1-866-342-9273, no email requests please.
Methods of payment
We accept Visa, Master Card, American Express and Discover cards.
Sorry we do not accept cash on delivery. To pay by check or money
order, please call, fax, or email your order to:
House2yard
22885 Savi Ranch Pkwy Ste. E
Yorba Linda, CA 92808
Phone: 1-866-342-9273
Fax: 714-282-2622
Email: order@house2yard.com
Warranty
Our 3-year warranty covers defective workmanship and material quality. We will replace any products if found to be defective within threes year from purchase date. Warranty does not cover damage from or due to mildew, normal wear or tear, acts of nature, misuse, powder coated finish such as chipping or fading, improper cleaning, storage or prolonged exposure to inclement weather.
To make a warranty claim please contact us at 1-866-342-9273 or warranty@house2yard.com.
Security
We recognize and respect the importance of maintaining your privacy and keeping your online order secure. We will not rent/sell your personal information with any other company.
When you enter your information on our Secure Order Form our web site will encrypt your personal information including your credit card number prior to transmitting over the Internet using industry standard secure socket layer (SSL) encryption technology.
If you have any further concerns or questions about online ordering, please feel free to contact us. Either call us or email us with your questions:
Toll Free: 1-866-342-9273
Email: cs@house2yard.com
Contact Us
House2Yard
22885 Savi Ranch Pkwy Ste. E
Yorba Linda, CA 92808
Phone: 1-866-342-9273
Fax: 1-714-282-2622
Email: order@house2yard.com |
